Answers for teaching languages with AI

Creating workspaces is available to the institutional administrator.

1. In the side menu, go to Workspaces and click Create Workspace.
2. Enter your institution's name and type. If you like, add a description and a logo (PNG or JPG, up to 2 MB).
3. Click Create Workspace. You go straight into your new space, ready to invite users.

Go toWorkspaces›Create Workspace

Yes, anytime, from the edit icon in your workspace header.

Changes take a few minutes to reach every screen in your institution. Check again in a moment; if a particular screen still hasn't changed, tell us which one.

1. Inside the workspace, open the Users tab and click Invite users.
2. Choose a method: upload a CSV file or add each person manually.
3. If you use a CSV, download the template and fill it in with the name, email and role columns. Valid roles are teacher, student and admin. Each upload accepts up to 500 records and 5 MB; for larger groups, split the file into several uploads.
4. Review the preview: you can edit or delete any row.
5. Click Send invitations. Each person receives an email with a link to join, valid for 7 days.

Go toYour workspace›Users›Invite users

• Active: accepted the invitation and is using their account.
• Pending: received the invitation and hasn't accepted it yet.
• Inactive: an administrator deactivated the account.
• Failed: the invitation didn't reach the inbox, for example because of an extra or missing letter in the address. Correct the email and resend the invitation.

From the Users tab you can search by name or email, change a person's role, resend or revoke a pending invitation, and deactivate or remove a user from the workspace. To do this for several people at once, select them and choose the bulk action.

• When you remove someone from the workspace, their LingoQuesto account is kept; they just no longer have access to that workspace.
• To remove the only administrator, first assign that role to someone else.
• Your own account is managed by another administrator of the workspace.

Sign out and sign back in to refresh your permissions. If your role still looks different, write to us with the exact email of your account and we'll fix it right away.

Use the search to look up a name or email: it's the most accurate way to find anyone. If the person doesn't show up in the search, tell us their exact email and we'll look into it.

1. Inside your workspace, open the Classes tab and click Create Class.
2. Enter the name, the level (A1 to C2) and the assigned teacher, who must have the Teacher role in the workspace. If you like, add a description.
3. Save your changes.
4. To add students, open the class, use Invite to class and select users from your workspace.

Go toYour workspace›Classes›Create Class

Your users stay in the workspace; they just no longer have access to that class. Before deleting it, the platform shows a clear warning and asks you to confirm.

• Administrator: full access to the workspace. Creates and deletes classes, invites and manages users, changes roles and configures the institution.
• Teacher: manages their own classes and the students in them. Inviting users and creating classes for other teachers is handled by the administrator.
• Student: sees the classes and activities assigned to them.

• Use a different password for each account when the same person has more than one, for example an administrator account and a teacher account.
• Remind your users that their password is personal and that the support team never asks for it.
• If you notice a sign-in you don't recognize, write to us right away through the support chat. We handle it as a priority.

AI Safe protects students and institutions every time someone uses the AI. When it detects content that goes against the policy, it creates an alert in AI Misuse with the evidence, the actor, the flow and the category.

Administrators and teachers can review each alert and mark it as reviewed or resolve it. The levels (Info, Warning, High and Critical) help you decide what to review first.

Learn about each flow and each level in the AI Safe guide.

Write to us through the support chat with what you were trying to do, what happened, the account involved and, if you can, a screenshot or a video. Every case you share helps us improve the platform for you and for every institution.

You have the same visibility and the same features as the class's lead teacher. Only the lead teacher can delete the class.

Yes, you can create every type of content. A few specific settings vary for accounts that aren't linked to an institution. If you're looking for an option you can't find, write to us with your email and the type of activity, and we'll look into it with you.

You can create a course or an activity from scratch, or generate it from your syllabus, your textbook or your class guide.

1. Go to AI Studio and choose Upload document. It accepts PDF, Word and similar formats.
2. Drag the file into the upload area or select it from your computer.
3. The AI processes the document and generates a draft course or draft activities.
4. Review the draft and adjust the vocabulary, phrases, questions and structure.
5. Publish the course or activity and assign it to one or more of your classes.

Go toAI Studio›Upload document

For books over 100 pages or full curricula, split the file by unit or chapter and generate each part separately. That way every topic is well represented and each part generates faster.

Want to focus on a specific section? In your prompt, name the exact unit, topic or page. For example: Unit 4, page 52: daily routines in the simple present.

AI Studio builds each activity from your prompt. Include these six details and the activity comes out focused, at your level and with the vocabulary you want to work on:

1. Learning objective: one per activity, in a single sentence.
2. Level: A1 to C2, based on the CEFR.
3. Topic or situation: the specific situation for the activity.
4. Vocabulary and phrases: the expressions you want to practice.
5. Verb tense: if the activity focuses on one.
6. Mode: tutor or role play.

Find complete examples and a template to copy in the Prompting guide for teachers.

• Tutor: the AI guides and corrects in real time, like a teacher. It explains, checks understanding and gives feedback.
• Role play: the AI plays a character and your student practices independently within the situation, as in a real conversation.

State the mode in your prompt and the activity takes the format you're looking for.

It takes your prompt and completes it with the six details of a good prompt: it adds the level, vocabulary, verb tense or mode when they're missing.

1. Write your idea.
2. Click Improve with AI.
3. Review the suggestion and adjust it to fit your needs.
4. Create your activity.

If you attach a syllabus or a rubric, AI Studio uses your document as its main guide. Attach the most recent version so everything stays aligned.

AI Studio works best with short, direct instructions. Break your text into short sentences, one idea per sentence, and organize it around the six details of a good prompt. That gets creation moving right away.

Want a hand? Share your text through the support chat and we'll adjust it with you.

Your activities are already there. Go back to My Resources and open the course again to see them. If they still don't show up, tell us the course name.

Yes. Write to us through the support chat with the resource name and we'll duplicate it into My Resources for you.

Download an Excel file with your class's grades in seconds.

Go toYour class›Grades›Export

Open the class details: that's where you'll see the complete, up-to-date information. If it still doesn't match, tell us the exact workspace and class.

The teacher you want to add needs an active account in your workspace. Once that's in place, add them from the class. If the action doesn't go through, wait a few seconds and try again.

Need help? Tell us the name of the class and the teacher, and we'll do it with you.

In AI Misuse you'll find each alert with its evidence (text or audio), the student, the flow and the category. Each one has a level (Info, Warning, High or Critical) so you know what to review first.

Once you've looked at it, mark it as reviewed or resolve it.

Go toAI Misuse

The code usually arrives within a few minutes. Check these things in order:

1. Look in your spam or promotions folder.
2. Wait 2 or 3 minutes: depending on your email provider, delivery can take a moment.
3. Make sure you typed your full institutional email address before requesting a new code.

Still not there? Write to us through the support chat with your email and your institution's name, and we'll help you right away.

You can recover it in a couple of steps from the sign-in screen. Choose one of these options:

• Forgot password: you'll receive an email to create a new password.
• Sign in without a password: you get into your account without having to type it.

Is your account new, and did you receive a temporary password? The activation screen is different from the sign-in screen. If you don't remember the temporary password, go back to sign-in and use Forgot password.

Go toSign in›Forgot password

Your teacher or your institution's administrator has the exact email you were enrolled with. Ask them for it and, when you type it, check that your institution's domain is complete.

To protect your account, this information is shared only through your institution. That way no one else can pretend to be you.

All your classes are gathered in one place, both the ones your institution assigned you and the ones you joined with a code.

Go toMy Classes

Inside each class you'll find your pending and completed activities. Your home screen also shows an overall summary.

Go toMy Classes›Assigned activities

1. Go to My Classes and choose the class.
2. Click the activity you want to practice.
3. If it's a Conversation activity, your browser asks for permission to use the microphone: click Allow and start talking with the AI.

Press the black Finish Activity button in the right corner of the screen. Your activity is sent to your teacher automatically and you're all set.

1. Reload the page.
2. Check that the code has no extra spaces or look-alike characters, such as the number 0 and the letter O.
3. Sign out and sign back in.

Still not showing up? Write to us with the exact code and your email, and we'll look into it with you.

Reload the page: the most recent assignments can take a moment to appear. If you still don't see them, tell us the name of the class and the activity, and we'll look into it with you.

The percentage reflects the minimum practice time your teacher set for that activity. The activity stays open for you until you complete that time.

To move forward, choose whichever option you prefer. They all count toward your practice time:

• Continue the conversation where you left off.
• Practice all the available words and phrases.
• Start a new conversation from scratch.

The activity shows its final level once all its information has finished loading. Leave and open it again, or reload the page, and the level updates.

Your progress is saved at all times. If the level still doesn't match, tell us the exact name of the activity.

Many of your activities are spoken conversations with the AI, so your microphone is your best ally. Here's how to turn it on:

1. When you open your first Conversation activity, your browser asks whether to allow microphone access. Click Allow.
2. While you speak, you'll see a moving indicator on the screen, such as a wave or an animated icon. That's the sign your voice is being picked up.
3. If the indicator doesn't move, check that the microphone is turned on on your device.

If you closed the permission window, turn it on from your browser:

• Google Chrome: click the padlock icon to the left of the address bar → Site settings → Microphone → Allow. Then reload the page.
• Safari (Mac): Safari → Settings → Websites → Microphone → find LingoQuesto and choose Allow. Then reload the page.
• Your operating system: on Mac, System Settings → Privacy & Security → Microphone. On Windows, Settings → Privacy → Microphone. Make sure your browser has the permission turned on.

Already checked everything? Write to us through the support chat with the browser you use and the step you're on, and we'll help you right away.

1. Make sure your browser has permission to use the microphone.
2. Use an up-to-date version of Google Chrome.
3. Close the activity and open it again.

If it happens in the middle of a conversation, tell us the approximate time, the language of the activity and your email. With those details we can look into it faster.

LingoQuesto includes AI Safe, which helps keep AI practice a safe space for everyone. When a conversation touches on topics outside the usage policy, such as harassment, violence or personal data, AI Safe may end it and notify your teacher.

If the conversation ended for another reason, follow the steps in The audio or microphone stops during a conversation. Your teacher can also look into it with you.

Your progress and practice time were saved the moment you completed the activity. The screen may take a few minutes to show the new status.

Reload the page, or sign out and sign back in, to see the updated status. If it's still the same after a while, tell us the name of the activity and we'll look into it with you.

Your progress is saved as soon as you complete the minimum practice time. The bar and the percentage may take a moment to catch up.

Reload the page, or sign out and sign back in. If the percentage still doesn't match, tell us which activity or course it is and we'll check it for you.

An activity's summary is generated a few minutes after you finish it. Check your report again in a moment; your teacher can also confirm that your progress shows up on their side.

If it's still blank after a while, tell us the name of the activity.

Your effort counts, and we want you to see it reflected. Try these steps:

1. Reload the page, or close and reopen the platform.
2. Sign out and sign back in to load your latest information.
3. If you have LingoQuesto open in another tab or on another device, check there too.
4. Give it a few minutes: the count catches up on its own.

Your XP still doesn't add up? Write to us through the chat. We review your full history from your account, so you don't have to count your activities.

There are three: Institutional administrator, Teacher and Student. If your institution has coordinators, they use an administrator or teacher account with permissions over their group.

An up-to-date version of Google Chrome, especially for audio or real-time activities. If you use another browser and notice something different, let us know.

Reload the page and check your internet connection. If it always happens at the same point, for example when creating a course, tell us the exact step and we can look into it faster.

Yes, LingoQuesto works in the browser. For the best experience, especially with the navigation menu and Conversation activities, we recommend a computer or a tablet.

Tell us which screen you saw it on and which language your interface is set to, and we'll fix it as soon as possible.

For teacher training or the pedagogical use of AI, contact your institution's educational content team, or write to us through the support chat and we'll connect you with the right person. For technical issues, the support chat is your best starting point.