Documentation
Security, data and technical requirements, in writing
Documents for your institution's IT, legal and academic teams. Each one can be saved as a PDF from its own page.
Security and data
For IT, information security and legal teams.
- Open
Updated October 6, 2026
Security and infrastructure
Where LingoQuesto is hosted and which controls protect the platform, from the network and encryption to access control, secrets management, availability and monitoring.
- Open
Updated October 6, 2026
Personal data processing
What data LingoQuesto collects, what it uses it for, where it is stored, who has access to it, how long it is kept and how it is deleted.
- Open
Updated October 6, 2026
Providers and third-party services
Which providers take part in operating LingoQuesto, what each one is used for, what data it receives and how the artificial intelligence providers handle data.
- Open
Updated October 6, 2026
Backup and recovery
What the recovery objectives are (RPO and RTO), what is backed up, how often and for how long, and how information is restored after an incident.
Implementation
What the IT team needs to enable the platform at the institution.
- Open
Updated October 6, 2026
Technical and network requirements
Browsers, devices, microphone, bandwidth and domains the IT team must allow to use LingoQuesto.
- Open
Updated October 6, 2026
LMS integration and institutional sign-in
How LingoQuesto connects with Moodle, Brightspace, Canvas or Blackboard through LTI 1.3, what sign-in options exist and what the institution needs to provide to enable them.
How the platform works
Rules for assignments, grading and assessment, for academic coordination and support.
- Open
Updated October 16, 2026
Users, classes and academic terms
What each role can do, how accounts are created, what a student sees the first time they sign in, how licenses work and how the change of term is handled.
- Open
Updated October 16, 2026
Grading and tracking
Which criteria are assessed, how the grade for a Speaking activity is built, which grade appears in Grades when there are several attempts, and how the platform identifies students who need attention.
- Open
Updated October 16, 2026
Practice report metrics
How each figure in a Speaking practice report is calculated, from the activity grade to practice time, what the downloaded report and a grade's details in Grades show, and what happens when the student practices more than once.
- Open
Updated October 16, 2026
Troubleshooting common issues
For support and customer success teams. What to check first for the most common issues, what evidence to collect and when to escalate to LingoQuesto.